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Action Required: Set Up Security Questions
Enhanced Security: To protect your account, you must set up three security questions. These will be required to reset your password or retrieve your employee ID.
Please select three different security questions and provide answers for each one.
Verify Your Identity
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Set New Password
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Password Reset Successful
Password Reset Complete
Your password has been successfully reset. You can now log in with your new password.
Employee ID Retrieved
ID Successfully Retrieved
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XP Security0000-CSR000
XP Security

XP Security

Agent Registration

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Password must be at least 6 characters
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Account Created Successfully!

Your agent account has been created. Here is your employee ID:

XP Security0000-CSR000
IMPORTANT: Please write down or save your employee ID. You will need it to login.
XP Security

XP Security

Agent Login

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Please enter your password
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Verify Identity
Please enter your Employee ID and full name to verify your identity.
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Retrieve Employee ID
Please enter your full name and password to retrieve your Employee ID.
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Agent Support Portal

Customer Information
Template Messages
Escalate Chat
Create Ticket
Reports & Analytics
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AI Suggested Responses
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Customer response pending: 0s
New Support Request
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Customer Name
customer@example.com
Waiting: 0m 0s
Request successfully accepted by John Smith (Agent)
Customer Information
Personal Information
Full Name
Not available
Email Address
Not available
Phone Number
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Account Details
Account Number
Not available
Session Details
Support Requested
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Session Duration
Not available
Template Messages

Feature Not Available

Template Messages functionality is coming soon. Check back later!

Escalate Chat

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Escalation functionality is coming soon. Check back later!

Create Ticket

Feature Not Available

Ticket creation functionality is coming soon. Check back later!

Reports & Analytics

Feature Not Available

Analytics functionality is coming soon. Check back later!

Agent Performance Dashboard
JS
John Smith
Available
0
Chats Today
0s
Avg. Response Time
0%
Agent Efficiency
0%
Customer Satisfaction
--
Chats
--
Avg. Response
--
Efficiency
--
Satisfaction
No performance data recorded yet.

Please explain why you need to close this performance dashboard:

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Knowledge Assessment with Cortex Scholar
Test your knowledge of XP Security with these multiple-choice questions. These questions help you prepare for real customer inquiries and situations.
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📍 Scenario Visualization
Assessment Completed!
80%
Great job! You've demonstrated strong knowledge of XP Security Security Services.
End Chat Session
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Please select how this customer inquiry was handled:
Issue Resolved
Escalated to Supervisor
Ticket Created
Support Session Summary
Chat Session Completed
You've successfully helped a customer!
00:00
Session Duration
Resolved
Resolution Status
0s
Avg. Response Time
★ ★ ★ ★ ★
Customer Rating
Performance Metrics
0%
25%
50%
75%
100%
15s
3/5
90%
Escalated
Response Time
Customer Rating
Agent Efficiency
Resolution Status
Performance Comparison
13% Better
Your agent efficiency improved by 13% compared to your last support session.
AI Assistance Usage
0
AI Suggestions Generated
0
AI Suggestions Used
0
AI Suggestions Edited
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Conversation Ended
Customer has ended the conversation.
New Message
support@XPSecuritysecurity.com
customer@example.com
Any message you enter will be emailed directly to Customer.
Calling XP Security Support Email API...
Gathering customer info...
Sending follow-up email...
Email Sent Successfully!
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Cannot close the map during an active dispatch. Please resolve/Chat with Patrol or cancel the dispatch first.

Active Dispatch in Progress

The system detected that you are currently managing an active dispatched patrol. To avoid confusion and ensure customer satisfaction, please transfer this customer support to another agent.

Confirm Cancellation

Do you really want to cancel this active dispatch? This will start a 3-5 minute automated stand-down process for the patrol unit.

Dispatching Patrol

xp-XXXX IN:

00:60

Vehicle Type
xp-XXXX-0000
Est. Arrival
-- min
(Arriving in -- min)
Current Heading
Awaiting Route...
DISTANCE
-- MI
SPEED
-- MPH
EST. ARRIVAL TIME
--:-- --
View Route View Route
Focus Map Focus Map on Patrol
Connecting to Patrol Unit...
Chat with Unit
Patrol unit is typing